Drive Through Mall
Deploy drive-through stations in malls to enable people to shop online and pick-up orders at predefined time slots. The Drive-Through Mall service provides quick access to products available at convenience stores. It increases sales for suppliers whilst offering more convenience to shoppers.
Project Owner
RetailersImpacted Stakeholders
Key Benefits
Enhanced Shopper Experience
Valuable productive time is given back to customers “along their way”, otherwise lost in and around the malls for simple purchases.
Diversified Revenue Generation
The service offers diversified sources of revenue for shops and malls, otherwise unexposed to external shoppers.
User Journey
1
Customer purchases products online and specifies pick-up time
2
3
4
5
Potential Service Features
- •Saved Favorite Orders
- •Electronic Payments
- •Just In Time Order Processing
Implementation Analysis
Implementation Timeline
ShortMediumLong
Regulatory Conduciveness
FavorableChallengedComplex
Technology Commercial Viability
Currently ViableViable in Short TermViable in Long Term
Investment Requirements
LowMediumHigh
Key Implementation Considerations
1
Integration of different store inventories and POS systems
2
Operations to deliver services within mall
3
Chargeback model for participating stores
4
Policies for product handovers and accountability
Conceptual Diagram
Relevant Tech Solutions
