On-Route Concierge
Provide on-route assistive services to accompany travelers through their public transportation journeys. The On-Route Concierge offers on-demand support at the fingertips of all travelers (i.e. chat bot, call center) and proactive automated actions for Single Transport Pass users.
Key Benefits
Synchornized Journeys
The service can proactively pre-order a private vehicle based on estimated drop-off station timing or update electronic tickets based on new schedules.
Tailored Customer Care
Multiple customer service channels are at the travelers’ disposal ant any given time including a hotline and chat-bot, capable of assisting in personalizing trips.
Optimized Service Operations
By having visibility on traveler journeys, public transportation management is further adapted for reduced waiting times and optimal supply of vehicles.
User Journey
Potential Service Features
- •Chat-Bot Support
- •NFC Enabled Identification
- •Automated Vehicle Ordering
- •Voice Commands
Implementation Analysis
Implementation Timeline
Regulatory Conduciveness
Technology Commercial Viability
Investment Requirements
Key Implementation Considerations
Integration with all of Qatar’s public transportation services
Feed of real-time traffic and schedule standardized data from various sources
Feed of real-time traffic and schedule standardized data from various sources
Conceptual Diagram
Relevant Tech Solutions
